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ONPHA's ABC's of Accessibility and
Accommodation 
Ontario has a vision for a more
accessible and inclusive province by 2025. The customer service
standard, now a regulation under the Accessibility for Ontarians
with Disabilities Act (AODA) is one of several regulations leading
in that direction. What does this regulation mean for your
non-profit?
The recently released Human Rights and Rental Housing Policy
Guidelines provide some direction as to expectations of housing
providers to meet the needs of Code-identified applicants and
tenants. These two key initiatives are just part of a continuum of
requirements housing providers will need to integrate into their
day-to-day operations.
What do you need to do now to move toward compliance?
All businesses in Ontario will need to re-examine their operations from an accommodation and accessibility perspective, but for non-profit housing providers this shift may mean significant changes to policies, procedures and day-to-day activities.
About the Course
Our team of expert practitioners will provide you with practical information about what the AODA customer service standard and the Rental Housing Policy Guidelines will mean for your organization. Register now for the ABC's of Accessibility and Accommodation and get:
Answers to your questions surrounding the duty to accommodate, the Ontario Human Rights Code and Customer Service Standards under the AODA.
Best practices for policy development and ways to effectively demonstrate accommodation to the point of undue hardship at the Landlord and Tenant Board.
Case studies that provide practical advice on accommodating individual circumstances and needs.
*Course handouts will include sample policies that include accommodation protocols.
Who Should Attend This Course?
Senior staff who are all in a need-to-know position and administrative and front-line staff working with applicants, tenants, and the public.
How much will it Cost?
ONPHA's full housing members pay only $150 for this comprehensive course! For other pricing, please contact ONPHA's Education Administrator Mary Lem at 1-800-297-6660 x121 or at mary.lem@onpha.org.
Pick a venue below to register online, or download the form to register by fax or email.
| Date | City | Venue |
| March 23 | Newmarket | Best Western Voyageur Place Hotel (map) |
| March 23 | Toronto |
Crowne Plaza Toronto Airport (map) |
| March 24 | Toronto | College Street United Church (map) |
| March 24 | Kingston | Ambassador Hotel (map) |
| March 25 | Ottawa | Nepean Housing Corporation (map) Sorry, but this session is full. |
| March 25 | Windsor | This session has been cancelled due to lack of enrollment. Registrants are encouraged to enroll in the London session instead. |
| March 26 | London | Trinity Place (map) |
| March 30 | Peterborough | This session has been cancelled due to lack of enrollment. Registrants are encouraged to enroll in the Newmarket or Kingston session instead. |
| April 7 | Sault Ste. Marie | Days Inn Sault Ste. Marie (map) |
| April 7 | Sudbury | This session has been cancelled due to lack of enrollment, and diverted to North Bay. Please contact Mary Lem at 1-800-297-6660 x121. |
| April 8 | Hamilton | Redeemer University College (map) |
| April 14 | Thunder Bay | Suomi Koti (map) |
All course sessions run from 10 a.m. to 4:30 p.m.
Questions?
Please contact Mary Lem at 1-800-297-6660 x121 or at mary.lem@onpha.org.
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