Online course

The New, Simplified World of Rent-Geared-to-Income (RGI) Administration

June 7, 2021 to September 7, 2021

The new, simplified rules will make RGI administration and calculations easier for community housing providers and tenants to predict and understand.

The new rent-geared-to-income (RGI) rules, aimed at simplifying RGI administration, came into effect on July 1, 2020. Service managers had the option to delay implementation of the new rules (other than the new guidelines for minimum rent) until July 1, 2021. After July 1, 2021, all service managers and community housing providers will use the new RGI rules.

Get ready for the new, simplified world of RGI!

Who should take this course?

This course is designed for community housing providers who operate units or who have entered into rent supplement agreements with their service manager that are governed by the Housing Services Act, 2011.

This course does not apply to community housing providers who continue to operate under former federal agreements (Section 95) or provincial agreements with Ministry of Health and Long-Term Care (MOH/LTC) or Ministry of Community and Social Services (MCSS).

This course is recommended for community housing staff who are responsible for administering RGI or who review RGI decisions.

Attention: housing providers in Toronto

The City of Toronto, in partnership with ONPHA, will be offering a customized course that will be mandatory for Toronto housing providers and will meet both new province-wide RGI administration requirements as well as requirements based on Toronto’s local rules.

We would like to provide clarification that while ONPHA’s standardized RGI course is open to everyone, all new staff administering RGI in Toronto will be required to register for the customized RGI course for Toronto when it becomes available. This requirement will apply to all Toronto housing providers, regardless of whether they have taken the standard RGI course offered by ONPHA.

If you have any questions about Toronto’s new requirements, please email

What will I learn?

This course was created to expand your understanding of RGI administration, new simplified RGI rules, and give you helpful resources and tips about: 

  • the Housing Services Act, 2011 (HSA)
  • service managers’ local rules
  • assessing RGI eligibility
  • determining the right housing unit
  • determining adjusted family net income (AFNI) using:
    • tax-based net income
    • approximated net income

  • calculating RGI (including the new minimum rent)
  • applying adjustments for utilities
  • when to review RGI
  • how and when to implement RGI changes
  • what to do when tenants no longer qualify for RGI
  • how to send out proper notices
  • when RGI households ask for a review or appeal

Accessing the course

You must be logged in to register and to access this course when the course launches. Unsure how to move forward? Connect with ONPHA at to learn more before registering. 



Questions about the course or need help registering? Contact us at

The New Simplified World of RGI Administration

6/7/2021 - 9/7/2021
The RGI Course Is Online



100% online


12 weeks




3-4 hours per week


Regular Price: $499.00+HST

Upgraded Member: $375.00+HST

Service Manager Partner: $425.00+HST

Earn a certificate and a digital badge upon completion


Internet connection Operating systems: Windows 7 or higher, Mac OS X 10.6 or higher. Browser: runs JavaScript Additional requirements: Updated versions of Adobe Reader.