Part 1: The Customer Service Imperative

The resources below were developed to help leaders and senior staff meet their organizational compliance requirements under the customer service standard.

Implementing Accessible Customer Service Resource Book

The "Implementing Accessible Customer Service" Resource Book is intended to provide leaders and senior staff within non-profit housing organizations with practical information, sample policies and templates that can help them meet their organizational compliance requirements under the customer service standard.

Download the Customer Service Imperative Resource Book (members only).

The Customer Service Imperative Video

This video is intended to be used with the "Implementing Accessible Customer Service Resource Book."  Together, the video and resource book ensure senior leaders receive requisite information, as well as mandated training under the customer service standard.