Accessibility Standards

Non-profit housing providers in Ontario are required to comply with a Customer Service Standard for people with disabilities, which requires:

  • policies, practices and procedures are set up to provide goods and services to people with disabilities
  • reasonable efforts are made to ensure that policies, practices and procedures are consistent with the key principles of independence, dignity, integration and equality of opportunity
  • assisted devices are used where needed
  • communication with a person with a disability is provided in a manner that takes their disability into account

Implementation and training resources for the Customer Service Standard

ONPHA has resources and training tools to help you serve your tenants in a way that meets their needs, while complying with this legislation. These resources were developed with funding from the Government of Ontario under the Enabling Change Partnership Program.