Online course

The New, Simplified World of Rent-Geared-to-Income (RGI) Administration

The new, simplified rules will make RGI administration and calculations easier for community housing providers and tenants to predict and understand.

Some service areas will implement new rules as early as July 1, 2020. Other service managers will delay their implementation to 2021.

After July 1, 2021, all service managers and community housing providers will use the new RGI rules.

Get ready for the new, simplified world of RGI!

Who should take this course?

This course is designed for community housing providers who operate units or who have entered into rent supplement agreements with their service manager that are governed by the Housing Services Act, 2011.

This course does not apply to community housing providers who continue to operate under former federal agreements (Section 95) or provincial agreements with Ministry of Health and Long-Term Care (MOH/LTC) or Ministry of Community and Social Services (MCSS).

This course is recommended for community housing staff who are responsible for administering RGI or review RGI decisions.

What will I learn?

This course was created to expand your understanding of RGI administration, new simplified RGI rules, and give you helpful resources and tips about: 

  • the Housing Services Act, 2011 (HSA)
  • service managers’ local rules
  • assessing RGI eligibility
  • determining the right housing unit
  • determining adjusted family net income (AFNI) using:
    • tax-based net income
    • approximated net income

  • calculating RGI (including the new minimum rent)
  • applying adjustments for utilities
  • when to review RGI
  • how and when to implement RGI changes
  • what to do when tenants no longer qualify for RGI
  • how to send out proper notices
  • when RGI households ask for a review or appeal

Accessing the course

You must be logged in to register and to access this course when the course launches. Unsure how to move forward? Connect with ONPHA at to learn more before registering.

Before Registering

ONPHA will be running both the ABCs of RGI Administration course (current rules) and The New, Simplified World of RGI Administration course (new rules) at the same time until July 1, 2021.

Before registering for a course, community housing providers should confirm when their service manager intends to implement the new RGI simplification rules to determine which course is best for them to take.

If housing providers are unsure, they should connect with ONPHA at for further information before registering.

Make the leap into the new world today


Questions about the course? Need help registering? Contact us at

The New Simplified World of RGI Administration

9/14/2020 - 12/14/2020
The RGI Course Is Online



100% online


12 weeks




3-4 hours per week


Regular Price: $499.00+HST

Upgraded Member: $375.00+HST

Server Manager Partner: $425.00+HST

Earn a certificate and a digital badge upon completion


Internet connection Operating systems: Windows 7 or higher, Mac OS X 10.6 or higher. Browser: runs JavaScript Additional requirements: Updated versions of Adobe Reader and Adobe Flash Player.