October 5, 2021 - December 7, 2021
Learn how to administer rent-geared-to-income (RGI) under the Housing Services Act, 2011 (HSA)and how to apply the City of Toronto's local rules.
Regulatory amendments under the HSA, aimed at simplifying RGI administration, came into effect in the City of Toronto on July 1, 2021. The City of Toronto, in partnership with ONPHA, has customized this course to meet both new province-wide RGI administration requirements as well as local rules and processes set out by the City of Toronto, as Service Manager.
Additional course launches are planned for January, March and May 2022.
Who should take the course:
This course is a requirement for all new staff of City of Toronto social housing providers (co-ops and non-profits) who are responsible for any portion of administering the rent-geared-to-income program. It may also be recommended or required for other staff who have been identified by their housing provider or the City as requiring additional training.
This course will teach you the how-tos of RGI administration under the new simplified rules. After completing the course, participants will be able to:
- recognize and describe concepts underlying the new, simplified administration of RGI
- locate and make effective use of program reference and resource materials, including the City of Toronto's RGI Administration Manual and the Housing Services Act, 2011 and its regulations
- assess and verify RGI eligibility, including income requirements and local occupancy standards
- identify and correctly execute the main steps of an RGI calculation
- identify how and when to implement RGI changes, including understanding what to do when a household becomes ineligible for RGI, or when a household requests a review of a decision
- prepare proper, timely notifications and communications to RGI households
This is an online course that can be completed at your own pace over a period of two months, requiring approximately twenty hours of total study time. The course includes examples, scenarios, and short quizzes to ensure the information presented in each section is reinforced and understood. Throughout the course, learners will have access to a facilitator through a discussion forum.
Consent to share information
This course fulfills the training requirements for all new RGI administration staff within the City of Toronto, and will be reflected in the housing provider's quarterly reports. The Ontario Non-Profit Housing Association (ONPHA) will provide regular updates to the City of Toronto, as Service Manager, regarding enrolment and learners' progress.
NOTE: Through registering for this course, participants acknowledge that information regarding enrolment, learners' progress and contact information will be shared with the City of Toronto.